Refund policy

Return & Refund Policy

At AKAMUA, all of our products are personalised and made to order, which means we're unable to accept returns or exchanges unless your item arrives damaged or faulty.

Personalised & Made-to-Order Items

All AKAMUA gift boxes are personalised and handcrafted to order. As such, we are unable to accept returns or offer refunds on personalised items, except in the circumstances outlined below. This is in accordance with UK Consumer Contracts Regulations 2013, which exempt personalised goods from the standard 14-day right to return.

Damaged or Faulty Items

If your order arrives damaged or faulty due to an error on our part, please contact us within 48 hours of delivery with your order number and clear photographs of the damage. We will arrange a replacement or full refund at no additional cost to you.

Personalisation Errors by the Customer

Please carefully check all personalisation details before placing your order. We are unable to accept responsibility for errors in the information provided by the customer (e.g. incorrect names, spellings, or dates).

Order Cancellations

As production begins shortly after your order is placed, cancellations can only be accepted within 24 hours of purchase and before production has commenced.